Support
24/7 Customer Assistance
MafiaCasino casino maintains dedicated support channels operating around the clock. The multilingual team assists with account queries, technical matters, payment processing, and general platform navigation. Response times remain consistently swift regardless of inquiry complexity.
Contact Methods
Multiple communication channels accommodate different preferences and urgency levels. Select the option that best suits your situation for efficient resolution.
Live Chat
Instant messaging connects players directly with support agents. The chat widget appears in the bottom corner of every page, enabling real-time conversations. Average response time falls under two minutes during standard hours.
Best for:
- Urgent account issues
- Quick questions
- Real-time troubleshooting
Email Support
Written correspondence suits detailed inquiries requiring thorough investigation. Send messages to [email protected] with relevant account details and comprehensive issue descriptions.
Response timeframe: Within 24 hours
Best for:
- Complex account matters
- Documentation requests
- Formal complaints
Common Support Topics
Account Verification
Identity verification protects both players and the platform. Required documents typically include:
- Government-issued photo identification
- Proof of address dated within three months
- Payment method verification
Processing normally completes within 48 hours following document submission. Clear, legible images expedite the verification timeline.
Payment Assistance
| Issue | Resolution Time |
|---|---|
| Deposit not credited | Under 1 hour |
| Withdrawal pending | 24-48 hours |
| Payment method declined | Immediate assistance |
| Currency conversion queries | Immediate assistance |
Technical Support
Browser-related issues resolve through standard troubleshooting steps. Clear cache and cookies, update to the latest browser version, or attempt access through alternative browsers. Mobile users should ensure adequate storage space and updated operating systems.
Responsible Gaming Support
Players seeking assistance with gambling-related concerns access immediate support through several channels. The platform partners with recognised organisations providing professional guidance:
- GamCare – Counselling and practical advice
- Gamblers Anonymous – Peer support networks
- Self-exclusion tools – Available directly within account settings
Contact [email protected] to discuss personalised responsible gaming measures or cooling-off periods.
Feedback and Suggestions
Player input shapes ongoing platform improvements. Share experiences, suggest features, or highlight areas requiring attention through any available contact channel. Every message receives consideration during regular service reviews.